Customer Service:

How To Treat Your Customers Like Dogs

Seminar Description:

More than an overused buzzword, customer service is fast becoming the decisive factor in consumer choice. Focusing on customer satisfaction has become a full-time commitment for any company who has sincere intentions of remaining in business.

In this program, you will learn the necessary steps to:
  1. Build lasting customer relationships.
  2. Improve employee concern, commitment and involvement.
  3. Identify "red flags" which when handled appropriately, will result in a thriving, customer-oriented, employee-driven organization.

Topics of Interest:

  • Views and interpretations from the experts.
  • What's hot, what's not, what's new and what works.
  • How to take your customer's  service pulse.
  • Developing effective service skills as a means for survival.
  • Developing a customer service campaign as an effective, low stress selling strategy.

Key Points:

  • What do customers really want? Expect? Enjoy? Resent?
  • Employee Empowerment: Making it work.
  • Getting staff to buy-in to the customer service concept.
  • Complaint Response: An incredible competitive edge.
  • 10 tips that insure long-term customer satisfaction and retention.
  • The Power of Recognition: employees/customers/stakeholders.
  • A 10-Step Approach to world class service.
  • Your customer's Bill of Rights.
  • A 7-point checklist for successful customer relations.
  • 10 ways to maintain customer service satisfaction.
  • How to develop, refine and polish your service so that your customers become active sales agents.

To order copies of Mike's easy-to-read, down-to-earth sales books, simply click on the book of your choice.


Become The Exception
The 52-Week Sales Planner

Presentations
• Sales & New Business Development: Are We Good To Go?
• Customer Service: Learn How To Treat Your Customers Like Dogs
• Present Yourself with Impact: How To Plan, Prepare, Polish and Deliver a Convincing Sales Message

The ideal way to jump-start your week.  Sign up RIGHT NOW for Mike's Monday Morning Message and... receive your FREE 7-Lesson Marketing Course

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Testimonials

"The way Mike manages to deliver such meaningful ideas in a style that is easy to comprehend is a talent most executives can only dream of possessing."
Joseph Grzymski, Automatic Data Processing Co.
 
"Right from the opening sentence, Mike grabs and keeps your attention. He is a master at getting people to feel comfortable while absorbing his message."
Katherine Oliviero, AT&T
 
"Mike effortlessly couples each message to an easily identifiable story and makes it easy for an opinionated group of experienced people to connect with each point."
Carolyn Wilson, Merck & Co., Inc.
 
40 Autumn Ct., Colonia, NJ 07067 • (732) 381-3084 tel • (732) 381-2413 fax • mikem@marchev.net

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